Frequently Asked Questions

Who operates Sepetstore?

Sepetstore is operated by ADIL KORAY LTD, company number 17373724, registered in England and Wales.

Where do you ship?

Available destinations are shown in the country selector and at checkout. Availability can vary by product.

How can I track my order?

When tracking is available, we email a link after fulfilment. The first carrier scan may take several days.

Will items arrive together?

Items may ship separately when fulfilled from different locations.

Can I change or cancel an order?

Email adilkorayltd@gmail.com immediately. We will try to help, but changes are not guaranteed once fulfilment begins. Your statutory cancellation rights are explained in our Refund Policy.

What if my item is faulty, damaged or incorrect?

Send your order number and clear photos or video where helpful to adilkorayltd@gmail.com. Your mandatory consumer rights are not affected.