Refund policy

Last updated: 7 August 2026

ADIL KORAY LTD (company number 17373724) is a private limited company registered in England and Wales. Its registered office is 8/A Greenwood Grove, Adil Koray Office, Marcham, Abingdon, England, OX13 6FR. ADIL KORAY LTD operates this website and trades online as Sepetstore.

Our 30-day return policy

You may request a return within 30 days after delivery. The item should be unused beyond what is reasonably necessary to inspect it, in its original condition and, where possible, with its original packaging. Email adilkorayltd@gmail.com with your order number before sending anything. We will provide the applicable return address and instructions. Do not send returns to our registered office unless instructed.

UK statutory cancellation right

If you are a UK consumer buying at a distance, you normally have the right to cancel without giving a reason by telling us within 14 days after receiving the goods. You then have a further 14 days to send the goods back. Our 30-day policy does not reduce this or any other mandatory consumer right.

For a valid statutory cancellation, we refund the product price and the cost of our least expensive standard delivery option. We make the refund within 14 days after receiving the goods back or, if earlier, receiving evidence that you sent them. We may reduce the refund for loss in value caused by handling beyond what would be allowed in a shop. Unless we agree otherwise or the item is faulty, incorrect or not as described, you are responsible for return postage.

Faulty, damaged, incorrect or not-as-described goods

Contact us promptly with your order number and clear photos or video where helpful. Goods must be of satisfactory quality, fit for purpose and as described. UK consumers normally have a 30-day short-term right to reject faulty goods, followed by repair, replacement, price-reduction or refund rights in the circumstances set by law. We cover reasonable return costs when goods are faulty, damaged, incorrect or not as described.

Exceptions

Change-of-mind returns may not be available for personalised or custom-made goods, perishable goods, or sealed goods that are not suitable for return for health or hygiene reasons once unsealed. Gift cards are not returnable except where law requires. A "final sale" label never removes rights relating to faulty, incorrect or misdescribed goods.

Refund method

Approved refunds are made to the original payment method. Your bank or payment provider may take additional time to show the credit. This policy is in addition to rights that cannot lawfully be excluded.